What do day porter services include?
A day porter is an on-site cleaning attendant who works while your building is open. Instead of waiting for the nightly crew, the porter handles the small problems that build up during the day: a muddy entrance, an empty paper towel dispenser, a coffee spill or a meeting room left in disarray.
Day porter coverage pairs with a nightly janitorial program: the evening crew handles deep cleaning, and the porter keeps high-traffic areas presentable between visits. Offices, retail centres and strata buildings use porters to protect first impressions during peak hours.
We agree a written task list and route with you before the first shift, so the porter knows which areas to check, how often, and who to contact on site. Routes can change as your needs change, such as extra lobby checks during rainy months.
A visible porter also reassures tenants and customers. Problems are dealt with as they happen, which means fewer complaints reaching the property manager and fewer slip hazards in busy areas.
- Lobby and entrance upkeep, including glass doors and mats
- Washroom checks, touch-ups and restocking
- Spill response and wet-floor signage
- Meeting room and boardroom resets
- Waste and recycling runs to central bins
- Elevator, handrail and door-handle wipe-downs
- Kitchen and break room tidying
- Parkade entrance and walkway litter pickup
What’s included
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Set route A written checklist sets which areas the porter visits and how often.
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Washroom rounds Regular checks for supplies, spills, litter and fixtures through the day.
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Restocking Paper towel, toilet tissue and hand soap refilled from your on-site stock.
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Spill response Spills are cleaned promptly and marked with wet-floor signs until dry.
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Entrance care Mats, glass doors and lobby floors kept free of tracked-in dirt and water.
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Meeting room resets Tables wiped, chairs straightened and waste removed between bookings.
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Waste runs Bins emptied before they overflow, with recycling kept separate.
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Touchpoint wipe-downs Door handles, elevator buttons and railings wiped during busy periods.
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Uniformed staff Porters are uniformed, WHMIS-trained and comfortable working around tenants and visitors.
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Daily logs Tasks are logged, and supervisors check the work against your checklist.
Properties we serve
Offices & corporate buildings
Lobbies, kitchens, washrooms and meeting rooms during the workday.
Retail & shopping centres
Food courts, mall washrooms and entrances kept tidy for shoppers.
Strata & property management
Lobbies, mail rooms, elevators and amenity rooms for residents.
Government & public buildings
Public counters, waiting areas and washrooms during service hours.
Healthcare & medical facilities
Waiting rooms, entrances and public washrooms checked through the day.
Schools & campuses
Washroom checks and spill response between classes and at lunch.
When do you schedule day porter shifts?
Day porter shifts usually cover the hours when traffic peaks, such as the morning arrival rush, the lunch period and the late afternoon. Some buildings need a porter for a few hours; others need a full shift, five days a week.
We set shift times around your occupancy patterns and events. Retail centres may want weekend coverage, while offices often focus on weekday mornings and lunch. Coverage can grow for seasonal peaks, tenant move-ins or large meetings. Shifts can start before tenants arrive so lobbies are ready at opening.
Porter service also works well with periodic work, such as storefront window cleaning or carpet spot treatment, booked through the same team. See all our commercial cleaning services for the full list.
Not sure how many hours you need? We can observe traffic during a free walkthrough and suggest a starting schedule. Contact us and we will reply within one business day.
How it works
Starting service is simple
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Free site walkthrough
Tell us about your facility. We visit, confirm the scope and send a written quote.
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Custom cleaning plan
Nightly, weekend or day porter schedules built around your operating hours.
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Inspected & reported
Supervisor inspections, daily logs and corrective action within 48 hours.
Safety, insurance and compliance
A day porter works alongside your staff, tenants and the public, so safety and conduct matter. Porters follow site procedures, use wet-floor signage for every spill and handle cleaning products according to WHMIS training and safety data sheets. Porters also report maintenance issues they notice, such as leaks or burnt-out lights.
Supervisors visit the site to inspect the porter’s work, review the daily log and agree any changes with your property or facility manager. Issues you raise are addressed within 48 hours.
- $5,000,000 commercial general liability insurance
- Bonded, uniformed porters
- Active WorkSafeBC coverage
- WHMIS-trained team members
- Supervisor inspections and daily logs
Service areas
Serving Surrey and the Lower Mainland
We provide day porter services for offices, retail centres and strata buildings across Surrey and the Lower Mainland.
FAQ
Day porter services FAQs
What is the difference between a day porter and a janitor?
A janitorial crew usually cleans after hours and handles deep cleaning. A day porter works during business hours, keeping lobbies, washrooms and common areas tidy while people are using them.
Can a day porter work with our nightly cleaning crew?
Yes. When we provide both services, the porter and the evening crew follow linked checklists, so daytime issues are noted and passed on for deeper cleaning that night.
How many hours of porter coverage do we need?
It depends on foot traffic, the number of washrooms and the size of your common areas. Some sites need a few hours around peak times; larger buildings may need a full-day shift. We recommend a schedule after a free walkthrough.
Do day porters restock washroom supplies?
Yes. Porters check dispensers and refill paper towel, toilet tissue and hand soap from the supplies stored on site, and note when stock is running low.
Are your day porters insured and trained?
Yes. Porters are uniformed, bonded and WHMIS-trained. We carry $5,000,000 commercial general liability insurance and have active WorkSafeBC coverage. Supervisors inspect their work and review daily logs.
Can porter service cover weekends or events?
Yes. We can schedule weekend shifts for retail centres and strata buildings, or add coverage for tenant events, move-in days and seasonal peaks.
Will the porter handle disinfection of touchpoints?
Porters wipe high-touch surfaces such as door handles and elevator buttons during the day. For scheduled disinfection programs, see our disinfection and sanitization services.
How do I get a day porter quote?
Call us or send a request with your building type and hours. We book a free walkthrough and send a written quote with the proposed shift and task list.
Add a day porter to your building
Tell us about your building and traffic patterns, and we will propose a shift schedule and written task list.